Connect your call platform via API, run deep analysis, enforce compliance, and act through queues, reports and training.
Connect your call platform via API or upload recordings directly. Vootery tracks progress from ingestion through to analysis.
Push call recordings directly from your CCaaS, dialler or CRM via REST API. Calls flow in automatically with metadata attached — no manual upload needed. This is how most production teams connect.
Drag and drop MP3, WAV and M4A files for pilots, audits or teams not yet API-connected. Status chips track each call through uploaded, transcribing, transcribed, analysing and analysed.
Agent, product and date are passed via API fields or parsed from file naming, so reporting works from day one.
Workers run transcription and analysis in parallel for fast turnaround. A separate worker service handles all processing with configurable concurrency.
Parallel analysis means you get breadth without waiting for long single prompts.
Compliance checks are stage-based, so opening expectations are different to closing. Every check includes evidence excerpts and timestamps.
Define rules per product and call stage. Check types include verbatim, concept, count and absence. Weighted severity from Minor to Critical determines the compliance grade.
Red flags are scanned without extra API cost. Keyword matching uses word-boundary regex with context excerpts and timestamps. Resolve or dismiss directly from the interface.
Severity from Minor (1) to Critical (5) feeds a weighted formula that produces letter grades A through F. Critical misses hurt the grade more than minor misses.
Each check stores the transcript excerpt used to make the decision. See exactly what was said and when, not just a pass or fail.
Vootery prioritises what to review next using deal killers, compliance failures and missed opportunities. Managers can track what was reviewed and what was sent.
AI-scored prioritisation surfaces the calls that need attention. Smart review queue balances lost calls, deal killers, compliance failures and at-risk agents.
Coaching reports, compliance reports and meeting agendas export to PDF. Include stats, strengths, weaknesses, objection handling and talking points.
Mark calls as reviewed. Track coaching sent, one-to-ones logged and notes. Activity logs help teams follow through, especially across multiple managers.
Bring a call sample, your scripts or non-negotiables, and your current QA process.
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