Controls for access, retention and the handling of sensitive conversation data.
We process call data to produce analytics, compliance checks and coaching outputs.
Audio recordings uploaded by your team for transcription and analysis. Files are stored securely and scoped to your organisation.
Text transcriptions of call recordings, produced by the transcription pipeline and used as input for analysis.
Scores, tags, compliance results, excerpts, and generated reports derived from call analysis.
User accounts, roles, permissions, and organisational assignments needed for access control and reporting.
Privacy controls are designed to match contact-centre governance needs.
Data visibility is determined by role. Agents see their own calls. Managers see their team. Access can be further restricted by product.
The interface shows only the excerpts and data needed for the task. Full transcripts are available but not surfaced by default in summary views.
Define your retention policy. Data can be configured to expire according to your governance requirements.
We maintain a list of third-party services involved in the processing pipeline, available on request for procurement review.
See also: Trust overview, Security, and Data Hosting.
Bring a call sample, your scripts or non-negotiables, and your current QA process.
Book a Demo