Personas are the AI customers your reps practise against before they get on a real call. Create persona types that mirror your actual buyers — with the right difficulty, voice and personality — so training feels like the real thing.
Each persona becomes an AI customer that reps talk to in voice practice sessions. The better the persona, the more realistic the training.
Give each persona a recognisable name so reps and managers can refer to them in coaching conversations.
Choose between template personas (pre-built starting points) or custom personas built from scratch for your team.
Pick from Australian English voices so the persona sounds like the customers your team actually speaks with.
Set easy, medium or hard. Difficulty controls how resistant the persona is to the pitch and how many objections they raise.
Short behavioural descriptions that shape how the persona responds. For example: "Interrupts often, sceptical of new providers, compares everything to their current deal." Keep it tight — a few sentences, not a biography.
Use KB grounding so personas match what your customers actually say.
Persona prompts are built from your knowledge base — real objections, pain points and competitor mentions extracted from analysed calls.
One click to regenerate the persona prompt using the latest knowledge base data. New objections and trends flow into practice sessions automatically.
See exactly what the AI will use before running a session. Useful for managers who want to check persona accuracy before assigning practice.
Bring a call sample, your scripts or non-negotiables, and your current QA process.
Book a Demo