Vootery aggregates outcomes, objections and behaviours across all calls to show what correlates with wins.
Start with what happens most often, then fix what fails most often.
Example objection ranking
"It's too expensive"
Occurrences
847
Success rate
62%
"I need to think about it"
Occurrences
634
Success rate
38%
"I'm already with a competitor"
Occurrences
412
Success rate
24%
For each objection type, Vootery surfaces the responses that appeared in won calls. Agents can see what words actually worked, not generic advice.
Responses that appeared consistently in lost calls are flagged as patterns to avoid. This gives coaching conversations concrete examples of what not to say.
Playbooks are curated from winners first, not generic advice.
Opening lines correlated with won calls are surfaced and ranked. New agents can start with proven openers rather than improvising.
Questions that consistently lead to engagement and progression are identified. The platform shows which discovery approaches lead to closes.
Closing techniques extracted from won calls show the phrases, timing and approach that seal deals. Grouped by product for relevance.
Cross-cutting analysis across all calls to identify techniques, phrases and behaviours that correlate with positive outcomes.
Benchmarks help managers coach with evidence, not preference.
Optimal talk ratios derived from your own winning calls. Compare agent ratios against what works for your specific product and customer base.
Track pacing patterns, silence duration and interruption frequency. Identify fatigue, nervousness and pressure errors from communication patterns.
Identify what triggers negative sentiment shifts and which recovery techniques bring the conversation back. Useful for coaching agents who struggle with pushback.
Bring a call sample, your scripts or non-negotiables, and your current QA process.
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