Effective 25 February 2026
By accessing or using the Vootery platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service. We recommend reading these Terms carefully before creating an account or uploading any data.
Vootery is an AI-powered sales call analysis platform. The Service allows users to upload call recordings, which are transcribed and analysed using artificial intelligence to produce compliance assessments, performance insights, coaching reports, and related outputs.
The Service also includes a sales simulator feature for agent training, team management tools, and a knowledge base built from aggregated call data within your organisation.
We may update, modify, or add features to the Service from time to time. We will make reasonable efforts to notify you of material changes that affect your use of the platform.
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account details.
If you register on behalf of an organisation, the organisation is responsible for all activity that occurs under accounts associated with it. This includes managing user roles, permissions, and ensuring that only authorised personnel have access.
You are responsible for safeguarding your password and any other credentials used to access the Service. You must notify us immediately if you become aware of any unauthorised use of your account.
You agree to use the Service only for lawful purposes and in accordance with these Terms. Specifically, you must not:
You are solely responsible for ensuring that your use of call recordings complies with all applicable consent laws in your jurisdiction, including (but not limited to) one-party and all-party consent requirements.
You retain ownership of all data you upload to the Service, including call recordings, transcripts, and any associated metadata ("Your Data"). We do not claim ownership of Your Data.
By uploading data to the Service, you grant us a limited licence to process, store, and analyse Your Data solely for the purpose of providing and improving the Service to you.
Your Data is isolated within your organisation. Other organisations using the Service cannot access your recordings, transcripts, analysis results, or any other data associated with your account. Multi-tenant data isolation is enforced at the database level.
The Service uses third-party AI services to transcribe and analyse call recordings. These services process your call data to generate transcripts, compliance assessments, performance scores, and coaching insights.
Our AI processing partners do not use your data to train their models. Your call data is processed in accordance with our data processing agreements with these providers and is not retained by them beyond what is necessary to deliver the service.
AI-generated outputs, including compliance scores, coaching recommendations, and performance insights, are informational only. They do not constitute legal, regulatory, or professional advice. You should not rely solely on AI-generated analysis for decisions that have legal or compliance implications. We recommend that qualified personnel review all outputs as part of your governance processes.
We make reasonable efforts to keep the Service available and operational. However, we do not guarantee 100% uptime or uninterrupted access to the Service.
The Service may be temporarily unavailable due to scheduled maintenance, infrastructure updates, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of planned maintenance windows.
We are not liable for any loss or damage resulting from Service unavailability, including delays in call processing, temporary inability to access analysis results, or interruptions to the simulator feature.
Access to the Service is subject to the fees described in your selected plan. Current plan pricing is available on our Pricing page. We reserve the right to update pricing with 30 days' written notice.
Payments are processed securely via Stripe. You agree to provide valid payment information and authorise recurring charges in accordance with your billing cycle.
If you wish to cancel your subscription, you must provide at least 30 days' written notice before your next billing date. Upon cancellation, you will retain access to the Service until the end of your current billing period. No refunds are issued for partial billing periods.
The Service, including its software, user interface, analysis methods, algorithms, design, documentation, and all related intellectual property, is owned by Vootery and protected by applicable intellectual property laws.
You retain ownership of all content you upload to the Service, including call recordings and any data you provide. Analysis outputs generated from your data are available for your use within the Service and via export features.
Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.
To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of any analysis, score, or output generated by the Service.
Vootery shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.
In no event shall our total liability to you for all claims arising out of or relating to these Terms or the Service exceed the amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
You acknowledge that business decisions made based on analysis outputs are your sole responsibility. We are not liable for any outcomes resulting from actions taken in reliance on information provided by the Service.
Either party may terminate this agreement at any time. You may cancel your account by contacting us at support@vootery.com. We may terminate or suspend your access if you breach these Terms.
Upon termination, you will have 30 days to export your data from the Service. After this 30-day period, we reserve the right to delete your data, including call recordings, transcripts, and analysis results, from our systems.
Sections of these Terms that by their nature should survive termination will remain in effect, including provisions related to intellectual property, limitation of liability, and governing law.
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or a prominent notice within the Service before the changes take effect.
Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your account.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
If you have any questions about these Terms of Service, please contact us at:
See also: Privacy, Security, and Data Hosting.
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