Managers can assign drill sessions for a specific objection type and see who completed practice.
Assignments should be narrow: one objection type per session.
Select one agent or a group. Useful after a coaching session when the same objection tripped up several reps.
Choose the AI customer persona that best matches the scenario you want the rep to practise against.
Select the objection type the rep needs to work on. Drill mode will focus the session on that specific area.
Add a deadline so training doesn't slip. Overdue assignments are flagged in the manager's task queue.
Each assignment generates a unique URL that the agent can open directly — no login required, no navigation needed. Send it via Slack, email or your team's messaging tool. The link is single-use and tied to that specific assignment.
Tracking keeps training consistent, especially during busy weeks.
The agent has not opened the training link yet. Overdue assignments are highlighted so managers can follow up.
The agent has started but not yet completed the session. The timestamp shows when they last interacted.
Session finished with a completion timestamp. Managers can add notes on performance and decide whether to assign a follow-up.
Add context to any assignment — what you observed in a recent call, what the rep should focus on, or what "good" looks like. Notes are visible to the agent so expectations are clear before they start.
Bring a call sample, your scripts or non-negotiables, and your current QA process.
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