QA & Coaching

Review the right calls, not random calls

Automated QA scoring plus coaching queues ranked by deal killers, missed opportunities and compliance failures.

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Automated QA scoring

QA scores are only useful if they are consistent. Vootery keeps evidence attached to the score.

Scorecards tied to stages and behaviours

Define what good looks like for each call stage. Scoring happens automatically against your criteria, not generic benchmarks.

Evidence excerpts per score item

Every score is backed by the specific excerpt from the call. Agents see what happened, not just a number.

Per-agent and team roll-ups

See scores aggregated by agent or across the team. Spot who needs coaching and where the team is strong.

Calibration support via consistent criteria

The same criteria applied to every call. No drift between reviewers, no inconsistency between Monday and Friday.

Coaching outputs

Coaching is tracked, so it doesn't disappear after the meeting.

Coaching reports per agent

PDF coaching reports summarising strengths, weaknesses, compliance issues, and specific calls to review. Ready for 1:1 meetings.

Meeting agenda generator for 1:1s

Auto-generated PDF meeting agendas with stats, talking points, compliance issues and objection handling notes. Structured so nothing gets missed.

Mark-as-sent tracking

Track which coaching reports have been sent to agents. Know at a glance who has been coached and who is still waiting.

Manager activity log

A record of coaching actions taken: reports generated, agendas sent, calls reviewed. Accountability without micromanagement.

See how scoring feeds into Sales Performance and how managers use the Manager Control Centre.

Want to see how Vootery flags compliance misses and deal killers in under a minute?

Bring a call sample, your scripts or non-negotiables, and your current QA process.

Book a Demo