Track objections, stage execution, key moments, sentiment shifts and deal killers with evidence and recommendations.
Vootery labels outcomes with confidence so you can filter out uncertain cases.
Won, Lost, Scheduled or Unclear. Each outcome includes a confidence score. Filter dashboards to exclude low-confidence classifications.
Effectiveness is paired with evidence, not just a number. The score runs 1 to 10 with supporting call quality, engagement and communication metrics.
See the customer's words, not a paraphrase.
What gets extracted per objection
Customer wording
Exact words used by the customer
Agent response
How the agent handled it
Effectiveness
Rating of the response quality
Recommended response
What works from won calls
Timestamp
Jump to the exact moment in the call and listen to the original audio
Recommended responses are grounded in what worked in won calls. The knowledge base aggregates objection responses across all calls so recommendations improve over time.
Deal killers explain what stopped the sale, not just what was said.
A list of specific actions, omissions or statements that stopped the sale. Each has a severity rating so teams can prioritise coaching.
Missed opportunities highlight what should have happened next. These are actionable moments the agent could have capitalised on but did not.
What-if notes describe alternative approaches the agent could have taken. Useful for coaching conversations and training material.
Stage scores show where performance breaks down.
Each stage gets a technique breakdown showing what was used and how well it was executed.
Communication metrics help diagnose fatigue, pace issues and pressure errors.
Talk ratio
Agent vs customer speaking time
Pacing
Speaking speed and variation
Silences and interruptions
Awkward pauses and overlaps
Bring a call sample, your scripts or non-negotiables, and your current QA process.
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