Includes requirements for ingestion, analysis depth, compliance scoring, red flags, reporting, training and security.
This template is designed for contact-centre sales teams with compliance obligations.
File formats, upload methods, metadata fields, volume capacity and retention policies.
Accuracy expectations, speaker diarisation, stage detection, technique extraction and sentiment analysis.
Non-negotiable rules, check types, weighted scoring, answer extraction and false positive management.
Keyword detection, severity levels, escalation triggers and audit trail requirements.
Coaching queues, review prioritisation, health scores, meeting agendas and task management.
AI role-play capabilities, persona management, assigned training, session feedback and progress tracking.
Data encryption, access controls, data residency, retention policies, SOC 2 compliance, GDPR readiness and sub-processor management. Covers both at-rest and in-transit encryption, plus role-based access and audit logging.
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